HighRoller — Privacy Policy
This HighRoller privacy policy explains how personal data is collected, processed, and protected when an account holder uses the HighRoller casino platform in South Africa. It applies to all account holders and website visitors.
Information We Collect
HighRoller casino personal data is collected across several categories to enable account registration, gameplay, and regulatory compliance:
- Identity data — full name, date of birth, national identification number
- Contact details — email address, phone number, residential address
- Payment data — banking details, card information, transaction history
- Verification (KYC) documents — proof of identity and proof of address submitted during account checks
- Technical data — IP address, device identifiers, browser type, login timestamps
- Behavioural data — gameplay activity, betting patterns, session duration
These categories reflect standard data intake requirements for a licensed iGaming operator and support both account functionality and legal obligations.
How We Use Your Information
Data collected through the HighRoller casino data protection framework is used for defined operational purposes only. Identity and KYC documents are processed to verify age and identity ahead of account activation, in line with responsible operator practice. Payment data supports deposit and withdrawal processing, along with fraud and money-laundering monitoring. Technical and behavioural data help detect irregular account activity, secure sessions, and maintain platform stability. Contact details are used for account notifications, transaction confirmations, and — only where explicit consent has been given — promotional communication. Certain data is retained and shared with relevant regulatory bodies where required by applicable law, including anti-fraud and licensing obligations. No personal data is used for purposes beyond those disclosed at the point of collection or through account settings.
Data Protection and Security
HighRoller casino data security follows generally accepted safeguards used across regulated online gaming platforms. Access to personal data is restricted to authorised personnel on a need-to-know basis, and administrative systems apply role-based permissions. Data transmitted between the account holder’s device and platform servers is protected using encryption protocols. Payment information is handled through processors that maintain their own compliance standards, reducing direct exposure of card data. Internal retention schedules limit how long records are kept, aligned with regulatory and audit requirements rather than indefinite storage. Staff handling sensitive account or verification data receive guidance on confidentiality obligations. While no system can guarantee absolute security, these layered measures represent standard practice for protecting personal and financial information within the online gambling sector.
Cookies
The HighRoller casino cookie policy covers small data files stored on a device when the platform is accessed. Cookies fall into distinct categories:
| Cookie Type | Purpose |
|---|---|
| Essential | Enables login sessions, account security, and core site functionality |
| Functional | Remembers preferences such as language or display settings |
| Analytics | Measures site usage to identify performance issues and usage trends |
| Marketing | Supports personalised promotional content where consent is given |
Account holders can manage cookie preferences through browser settings; disabling essential cookies may limit access to certain platform features.
Your Rights
South African account holders are afforded rights under the Protection of Personal Information Act (POPIA), enforced by the Information Regulator. These include the right to access personal data held by HighRoller, request correction of inaccurate records, request deletion where retention is no longer required by law, and object to processing carried out for direct marketing purposes. Account holders may also lodge a complaint with the Information Regulator if they believe their information has been processed unlawfully. Requests relating to personal data are reviewed against verification requirements to confirm the identity of the requester before action is taken, consistent with standard data protection procedure under POPIA.
Contact Information
Queries relating to this HighRoller privacy policy, including requests to access, correct, or delete personal data, can be submitted through the support channels available on the HighRoller platform. Account holders are encouraged to use the designated contact or support form within their account dashboard for data-related requests, allowing verification and a documented response in line with applicable data protection obligations.