HighRoller — Terms and Conditions
This page outlines the terms and conditions governing the use of the HighRoller platform. By registering an account, the user agrees to be bound by the provisions set out below.
Account Registration and Eligibility
Access to HighRoller is restricted to individuals who have reached the minimum legal age for gambling activity in South Africa, generally recognised as 18 years. By creating an account, the user confirms that they meet this age requirement and that participation in online gambling is lawful in their place of residence. Only one account per person, household, or IP address is permitted; duplicate accounts may be suspended or closed without notice. Users are required to provide accurate, current, and complete personal information during registration, including full name, date of birth, and contact details. The operator reserves the right to verify this information at any stage and to restrict access from jurisdictions where online gambling is prohibited or where HighRoller does not hold the necessary authorisation to operate.
Deposits and Withdrawals
All transactions are processed in the currency associated with the user’s account, typically South African Rand (ZAR). Before any withdrawal request is approved, the operator may require identity verification, including proof of identity, proof of address, and confirmation of the payment method used. This process, commonly referred to as Know Your Customer (KYC) verification, is a standard industry safeguard against fraud and money laundering. The operator reserves the right to delay, limit, or decline a withdrawal pending completion of this verification. Deposits must originate from an account held in the user’s own name; third-party payments are not accepted. Any discrepancy between the deposited amount and the account balance should be reported promptly for review.
User Responsibilities
By using the platform, the user agrees to the following obligations:
- Provide truthful and up-to-date personal and payment information at all times.
- Refrain from creating multiple accounts or attempting to circumvent account restrictions.
- Avoid any form of collusion, bonus abuse, or exploitation of promotional offers.
- Comply with all applicable local laws relating to online gambling and financial transactions.
- Keep login credentials confidential and report any unauthorised account access without delay.
- Use the platform solely for personal, non-commercial entertainment purposes.
Failure to observe these responsibilities may result in account suspension, forfeiture of winnings, or permanent closure at the operator’s discretion.
Limitation of Liability
The operator is not liable for losses arising from technical malfunctions, interrupted connectivity, or delays caused by third-party payment providers. In the event of a system error affecting displayed odds, bonus terms, or account balances, the operator reserves the right to void affected transactions and correct the error. HighRoller shall not be held responsible for indirect or consequential losses resulting from use of the platform, including losses attributable to circumstances beyond its reasonable control, such as force majeure events. Users acknowledge that participation in gambling activities carries inherent financial risk and that outcomes are determined by chance-based mechanisms audited for fairness.
Changes to These Terms
The operator reserves the right to amend these terms and conditions at any time, without prior individual notice, to reflect changes in regulatory requirements, business practices, or platform functionality. Updated terms take effect immediately upon publication on the website. Continued use of the account after such changes constitutes acceptance of the revised terms. Users are advised to review this page periodically to remain informed of any modifications. Material changes affecting account closure, eligibility, or financial terms may be communicated through the registered email address or an in-account notification where applicable.
Contact Information
For queries relating to these terms and conditions, including matters concerning account closure or eligibility, users should refer to the official support channel available through the HighRoller platform. The operator aims to address enquiries in a reasonable timeframe, in accordance with standard operational procedures.